returns
Here you will find answers to frequently asked questions about returns, refunds and complaints
More information about returns and complaints
Returns and Refunds
How can I return a product?
How can I return a product?
Products must be returned within 30 days of receiving your order. Items must be returned unused, complete and in their original condition including the original packaging.
Where should I return the product?
Where should I return the product?
Please send the items to the following address:
Limaku
Bahnhofstr. 10
95666 Mitterteich
Alternatively, you can return the products in person at the same address.
How long does a refund take?
How long does a refund take?
Refunds will be processed within 7 days of receiving and inspecting the returned items.
Who bears the return costs?
Who bears the return costs?
According to our terms and conditions, the customer bears the return shipping costs unless the item is defective or we have delivered an incorrect item. Please note that shipping is always free with us. Covering the return shipping would increase the prices of our products unnecessarily. Therefore, we reserve the right to leave the return shipping costs to the customer, while the outward shipping remains free. In such cases, however, we offer fair and transparent solutions. Simply contact us before returning the item to clarify the details.
Is an exchange possible?
Is an exchange possible?
An exchange is not possible directly. Please return the original item in an unused condition and in the original packaging. After returning the item, you can reorder the desired product. Contact us if you have any questions about the process.
complaints
How do I report a complaint?
How do I report a complaint?
To report a complaint, please use our contact form at the top of this page. Select the reason for your complaint and enter the required information. Alternatively, you can contact us directly by email at service@limaku.de or via our live chat on the website.
Please provide the following information to speed up processing:
- your order number or invoice number,
- a brief description of the problem or defect,
- Photos of the damaged product (if applicable).
As soon as we receive your request, we will get back to you as soon as possible with a solution.
What to do if a product is defective?
What to do if a product is defective?
If your product is defective, please send us an email to service@limaku.de . Include the following information to facilitate the processing of your request:
- Your order number or invoice number.
- A short description of the defect.
- High resolution photos of the damage that clearly show the defect.
Alternatively, you can contact us via our live chat on the website. We will review your request and let you know how to proceed.
What to do if something is missing?
What to do if something is missing?
If a part is missing, please contact us immediately. We will investigate the matter and send you the missing part as soon as possible.